How to Respond to Additional Information Requests from Street Use

During application intake or review, additional information may be required by Street Use to complete the application process. This article describes how to identify what is required and how to provide the additional information. It is divided into two sections:

• Identify Requested Additional Information
• Upload Additional Information Requested

Check out our Video: How to Upload Documents for an Existing Street Use Application for a demonstration of the steps below.

Identify Requested Additional Information

Below are the steps for how to identify requested additional information.

1. Login to the Seattle Services Portal. 

   IMPORTANT: If you do not yet have a Seattle Services Portal Account, you must register before proceeding. The contact information you provide during registration must match the contact information we have on record for your application.

2. On the My Records page, locate your record with a Status of Additional Info Requested and click on the blue Record Number link.
   
3. Click the Status tab (blue link) to check for comments that explain what additional information is required.
   
4. Look for the hourglass symbol. This is the current task. Click the arrow icon next to the hourglass. The task expands to display status updates for the current task.
   
5. Click the + icon next to the Additional Info Requested entry. This expands the status update to display the comment.
   
6. Review the Comment for details about the additional information that is required.
   
7. Next, look for an orange banner. If a banner is visible, click the View All link on the banner to see what additional documents are required. Alternatively, click the Required Documents and Conditions tab. Review each required document to determine whether a new document (Pending status) or a revision to an existing document (Update Required status) is requested.

   TIP: You may click Hide Completed or Show All to hide or display documents that have already been received.

   

Upload Additional Information Requested

8. When you are ready to provide your requested document(s), review the Conditions of Approval (see step 7) one more time. Remember you need to upload a minimum of one document for EACH Condition of Approval that is due. If you need to log in again and find your record, follow steps 1 and 2.

   IMPORTANT: If you do not pick a Document Type that is an exact match for each and every required Condition of Approval that is due, your application review is NOT re-triggered. If you believe a requested document is not required or is met by a different document, document your explanation and upload this document with the originally requested Document Type. Do not skip the document. You may also upload additional documents if needed.

9. Under Record Info, click the Attachments tab (blue link.)
   
10. Click Select (the button in lower left-hand corner).
    
11. Click Select a second time on the File Upload form that opens.
    
12. Browse to your document, click on the file name to select the file, and click Open. The system has a character limit for file names, so if the name is too long, you may get an error message. Do not include any special characters in the file name. Your screen may look different depending on the browser you use. You may select more than one document at a time.
    
13. Click Done.
    
14. Select a Document Type that matches the Condition (for example, Site Plan). It is important to select the matching Document Type. If there is no matching Document Type, select Other Documents.

    IMPORTANT: If you do not pick a Document Type that is an exact match for each and every required Condition of Approval that is due, your application review is NOT re-triggered. If you believe a requested document is not required or is met by a different document, document your explanation and upload this document with the originally requested Document Type. Do not skip the document. You may also upload additional documents if needed.

    
15. Enter a Description (optional).
16. Click Save.
    
17. Your document is now listed under Attachments.
    
18. Repeat steps 10 – 17 until all requested documents have been uploaded.
19. Once you have submitted all required documents, your record status changes to Additional Info Submitted. To check your status, click on My Records.

    IMPORTANT: If your status has not changed to Additional Info Submitted then your application review has not been triggered. Check for any Conditions of Approval that are still showing Pending or Update Required.

    
20. Find your record in the list that displays. Your record Status is now Additional Info Submitted. If it still shows Additional Info Requested, look for any outstanding conditions (step 7) and upload the additional documents required.
    
21. You can log into the Seattle Services Portal at any time to view the status of your application.