Get Support

Seattle Services Portal

If you're having technical difficulties, contact our Seattle Services Portal Support Team at [e-mail]. 

If you have questions about adding additional people to your account, read our How to Add a Delegate to Your Account article.

City Departments

• Seattle Department of Construction and Inspections
• Seattle Department of Transportation
• Seattle Public Utilities
• Short-Term Rentals
• Taxi and For-Hire Industry
• Building Tune-Ups

Seattle Department of Construction and Inspections

• For permit process questions: [phone]
• For building permit or land use questions, send us a question through email or chat 
• For OTC/plans routing questions (boiler, conveyance, electrical, furnace, mechanical, refrigeration, fire alarm, and fire sprinkler: Send us a question through email or chat
• For building permit coaching (construction, demolition, and grading): Send us a question through email or chat
• For trade licensing questions (issuance, renewal, and maintenance of boiler operator / steam engineer, refrigeration operator / journeyman, and gas piping mechanic licenses): [phone]
• To request pre-submittal conferences: [e-mail]
• For code compliance complaints: [phone]
• For rental registration questions: [phone]
  • Send us a RRIO Question
• For fee payment issues: [phone]

Seattle Department of Transportation

• For questions about restricted parking zone (RPZ) permits, call [phone] or email [e-mail].
• For questions about truck permits or other parking-related permits, call [phone] or email [e-mail].
• To get help with registering for an account or adding contacts to your account, email [e-mail]. 
•  For questions related to street use permits, call [phone] or email [e-mail]. 

Seattle Public Utilities

• For questions about water availability, water availability certificates (WACs) or SPU system improvements, email [e-mail] or call [phone]. 
• For general assistance and questions about water utility services, email [e-mail] or call [phone].
• Visit our Construction Resources site for additional information. 

Short-Term Rentals

• For questions about short-term rental operator license, short-term rental platform license or bed-and-breakfast operator license, call [phone] or email [e-mail]
• To file a short-term rental complaint regarding noise, parking and garbage call (206) 684-CITY (2489) or fill out a service request form at Customer Service Bureau.

Taxi and For-Hire Industry

• For questions about Taxi Medallions or Dispatch Organizations, please call 206-386-1267 or email [e-mail].
• For questions about For-Hire Driver’s Licenses call 206-263-1982 or email [e-mail].
• To file a Taxi or For-Hire complaint:
  • If your ride began in King County but outside of Seattle,
    • call 206-296-8294 or online at:
    • King County Complaint Form
  • If your ride began within Seattle,
    • call 206-684-2489 or online at:
    • City of Seattle Complaint Form

Building Tune-Ups

• If you have questions related to Building Tune-Ups (an energy efficiency program for non-residential buildings), contact the Help Desk at [e-mail] or [phone] (TUNE).
• Get details about the program at www.seattle.gov/buildingtuneups.