Get Support

If you have questions about using the Seattle Services Portal, please read our Frequently Asked Questions.

If you still need help with the Seattle Services Portal or your application, below are some additional support contacts.

Seattle Services Portal

If you're having technical difficulties, contact our Seattle Services Portal Support Team at SeattleServices_ITHelp@seattle.gov.

If you have questions about adding additional people to your account, read our How to Add a Delegate to Your Account article.

For permit process questions: (206) 684-8850
- Send us a Building Permit Question
- Send us a Land Use Question
For furnace permits (single-family/duplex mechanical permits): sci_OTCpermits@seattle.gov
For mechanical plan review permits: sci_plans_routing@seattle.gov
For trade licensing questions: (206) 684-5174
For help adding or managing contacts on your application: sci_coa@seattle.gov
To request pre-submittal conferences: sci_presubapp@seattle.gov
For code compliance complaints: (206) 615-0808
For rental registration questions: (206) 684-4110
- Send us a RRIO Question
For fee payment issues: (206) 386-9780

For questions about restricted parking zone (RPZ) permits, call (206) 684-5086 or email rpzinfo@seattle.gov.
For questions about truck permits or other parking-related permits, call (206) 684-5086 or email trafficpermitsinfo@seattle.gov.
To get help with registering for an account or adding contacts to your account, email seattleservices_ithelp@seattle.gov.
For questions related to street use permits, call (206) 684-5253 or email SDOTPermits@Seattle.gov.

For questions about water availability, water availability certificates (WACs) or SPU system improvements, email SPUWaterAvailability@seattle.gov or call (206) 684-3333.
For general assistance and questions about water utility services, email SPU_DSO@seattle.gov or call (206) 684-3333.
Visit our Construction Resources site for additional information.

For questions about short-term rental operator license, short-term rental platform license or bed-and-breakfast operator license, call (206) 386-1267 or email str@seattle.gov
To file a short-term rental complaint regarding noise, parking and garbage call (206) 684-CITY (2489) or fill out a service request form at Customer Service Bureau.

For questions about Taxi Medallions or Dispatch Organizations, please call 206-386-1267 or email taxicab@seattle.gov.
For questions about For-Hire Driver’s Licenses call 206-263-1982 or email forhiredriver@kingcounty.gov.
To file a Taxi or For-Hire complaint:
- If your ride began in King County but outside of Seattle,
  - call 206-296-8294 or online at:
  - King County Complaint Form
- If your ride began within Seattle,
  - call 206-684-2489 or online at:
  - City of Seattle Complaint Form

If you have questions related to Building Tune-Ups (an energy efficiency program for non-residential buildings), contact the Help Desk at BuildingTuneUps@Seattle.gov or (206) 727-8863 (TUNE).
Get details about the program at www.seattle.gov/buildingtuneups.