What Does My Complaint Status Mean?

There are several different types of statuses related to a complaint record. Below are the possible statuses and their descriptions.

Status	Description
Initiated	A record was created.
Under Investigation	We’re in the early investigation or inspection process.
Open Duplicate	We received a duplicate complaint. We’re waiting for resolution of the original complaint to respond.
Warning	A warning gives the recipient a deadline to resolve the issue before more formal enforcement.
NOV Issued	A notice of violation is a formal enforcement document with a deadline and potential penalties.
Citation Issued	A citation is a formal enforcement document that says a violation was documented and includes a fine.
Emergency / Vacate Order Issued	An emergency / vacate order requires immediate action to resolve.
Hazard Correction Order Issued	A hazard correction order requires immediate resolution or an engineer’s report.
EO Repair Restore Issued	An emergency order to repair or restore requires the issue to be resolved on a very short deadline.
EO Vacate Close Issued	An emergency order to close means any occupants must vacate a building if the problem cannot be fixed.
Abatement	The City is taking action to resolve the issue when the property owner does not.
Stop Work Issued	We issued a stop work order because the work being done must stop immediately.
Partial Stop Work Issued	We issued a partial stop work order because some of the work being done must stop immediately.
Referred to Law	The case is being referred to the City Attorney’s office to resolve the issue through a legal process.
Compliance Achieved	The violation was corrected.
Closed	A case may be closed for a variety of reasons.
Completed	This complaint process is finished; there may be other processes continuing under a different case number.