Instructions for Registering Your Existing Contact for a Seattle Services Portal Account
Follow these instructions to register your contact on your permits for a Seattle Services Portal account. An account is needed to access your permits.
Topics Covered:
What You Need to Know
Why You Might Not See Your Permit
There are many reasons why you might not have access to your permit. Some of them include:
- If you do not have a Seattle Services Portal account but do have your contact on a permit, follow the instructions in this article.
- If your contact on the permit is already connected to your portal account, log in again with that portal account.
- If you have a portal account connected to a contact not on the permit, contact us at SDOTPermits@seattle.gov. Request the permit contact be connected to your portal account and provide:
- Username or Login Email for the account
- Permit number the contact is on
- Name and email address of the contact on the permit you want connected to your account
- If your delegated permissions need changed to access the permit, contact the person who delegated to you. Request authorization to view documents or make changes. Refer to How to Manage Delegate Permissions.
Contact Matching and How It Works
Contact matching determines if the contact information you provide during registration is the same as a contact already in the system. If a match is found, you gain access to records that contact is on.
If the contact information you provide is for an Individual, the matching rules look for an exact match on one of the following two options:
- First Name + Last Name + Phone Number, OR
- First Name + Last Name + Email
If the contact information you provide is for an Organization, the matching rules look for an exact match on the following:
- Organization Name + Phone Number + Email
What You'll Need to Register
Before you begin, you need your permit's contact details as per the matching rules above:
- First and Last Name or Organization Name
- Phone Number
Step-By-Step Guide
Step 1: Start the Registration Process
- Go to the Seattle Services Portal.
- Click the link for Register for an Account.
Step 2: Provide Account Information
- On the Login Information page, enter:
- Username
-
Email Address
- This email must be unique across the system for logging in.
- The login email address may be different from your contact's email address.
- Password
- Password Again - reenter your password.
- Security Question - select your choice.
- Answer your security question.
Step 3: Accept the Terms
- Read the Terms of Service.
- Check the box to indicate you have read and accepted the terms.
- Click Continue to proceed.
Step 4: Provide Contact Details
- On the Select a Contact Type page, select whether your contact is an Individual or an Organization. This step is the first step of matching.
- Fill in the contact details that match you to your permit.
- Fields available differ based on the Contact Type you selected.
- Required fields are marked with a red asterisk.
- This step is the second step of matching as per Contact Matching above.
- Click Submit.
Step 5: Account Creation Confirmation
- If your account was successfully created, a page displays with:
- The account information you provided.
- The contact information of the matched contact.
- If your account was not created successfully, a message displays. Restart the registration process from Step 1.
Step 6: Activate Your Account
An activation email is sent to the email address you provided for logging in.
- Check your spam folder if needed.
- If you do not receive an email, contact SeattleServices_ITHelp@seattle.gov.
- Click on the link in the email to activate your account. It takes you to the login page with your username populated.
- After your account is activated, you may log in to the Seattle Services Portal.
Need Help?
If you need assistance with accessing your permits, email SDOTPermits@seattle.gov. Provide:
- Your contact's name
- Your permit number(s)
- Your Username
- A detailed description of the help you need