If you have Street Use permits that are active that were not created by you, this article explains how to register for an account on the Seattle Services Portal so you can access your permits.
IMPORTANT: The system must be able to match your account to a contact on your permit to know that the permit belongs to you. This can be difficult if you are not sure what contact information is on your permit or if you have multiple permits with contact information that varies slightly.
If you already have an account, this article will help you understand how the system matches you to your permits.
Topics covered in this article include:
Account Registration Overview
Account registration has four steps.
- Accept terms and conditions.
- Provide details for your online account, including your username for login, an email address, and a password. The email address must be unique across all online user accounts registered to use the Seattle Services Portal.
- Provide the contact information associated with your online user account. This is how the system matches you to your permits. This contact has a type of Individual (e.g., yourself) to manage permits for your home or personal projects, or Organization (e.g., the company where you work) to manage permits for your company.
- Confirm your email to enable your account.
Your permit has a minimum of four contact types (Applicant, Owner, Financially Responsible Party and Onsite Contact). To access your permits when you log into the Seattle Services Portal, the contact information you provide in Step 3 must match one of the contacts on your permit. Contact matching is used to match you to your permits during the registration process. This can be tricky if you are not sure of the contact details on your permit, or if you have many permits with contact information that varies.
If you are not a contact on a permit but are authorized to view permit information and make updates, ask one of the permit contacts to delegate authority to you. Refer to Why Can’t I Upload Documents or Make Changes To My Street Use Permit.
What is Contact Matching and How Does It Work?
Contact matching determines if the contact information you provide during registration is the same as a contact that already exists in the system. If a match is found, you gain access to records with that matching contact.
If the contact information you provide is for an Individual, the matching rules look for an exact match on one of the following two options:
- First Name + Last Name + Phone Number, OR
- First Name + Last Name + Email
If the contact information you provide is for an Organization, the matching rules look for an exact match on the following:
- Organization Name + Phone + Email
How to Register for an Account
- Before you begin, make sure you know the contact details for your permit. If you are not sure, refer to Why Can’t I Upload Documents or Make Changes To My Street Use Permit.
- Go to the Seattle Services Portal.
- Click the link for Register for an Account.
- Read the disclaimer and indicate you have read and accepted the terms.
- Click Continue Registration.
- In the Login Information section, enter:
- Username
- Email address. This email must be unique across the system but does not need to be the same email you provide in the next step when you provide contact details that match your permit contact.
- Password
- Password again
- Security question of your choosing
- Answer to the security question
- Now it is time to enter the Contact information that matches you to your permit. In the Contact Information section, click Add New to add a contact to your account.
- A new window opens. Select the type of contact – either Individual or Organization – this is the first step to correctly identifying a match.
- Click Continue.
-
Provide contact details. Pay particular attention to the information used in the matching rules defined above. If you selected Organization in the previous step, you are asked to enter an Organization Name. Organization Representative is optional. If you selected Individual, you are asked to enter a First and Last name. The other information that is requested is the same.
TIP: Use the same First Name and Last Name, or Organization Name as a contact on your permit. You must also know the matching phone number and/or email address.
- Click Continue to submit the contact information. The system looks for an existing contact based on the matching rules.
- If the system finds a match, you see this message.
- If the match is correct:
- Click the checkbox and then click Confirm.
- Click Continue Registration.
- You will receive an email from the Seattle Services Portal. You must click on the link in the email to activate your account. It takes you to the login page with your username populated. After your account is activated, you may log in to the Seattle Services Portal.
- Click the checkbox and then click Confirm.
- If the match is not correct:
- Click Back.
- Check the email address and phone number you provided and repeat steps 10 and 11.
- Click Back.
- If you are not able to find a correct match:
- Click Back.
- Click Discard Changes.
- Skip to Step 14.
- Click Back.
- If the match is correct:
- When the system does not find a match, you see this message. Click Cancel. Do not click Continue. Cancel allows you to edit the information provided. Check the email address and phone number you provided and try again. If the email address and phone number provided are correct and you still cannot find a match, proceed to step 14.
- If you don’t find a match, click Home to cancel out of the registration process, and contact us for assistance. See How to Get Help.
How to Get Help
If you need assistance with accessing your permits, contact us for help. To speed up the process, please have your permit number(s) and details available.
Send an email to SDOTPermits@seattle.gov. Provide your name, your organization’s name (if applicable), and your permit number(s). Please describe the help you need in as much detail as possible for a faster turnaround.