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How to Request or Reschedule a Street Use Inspection

Updated

You can view all pending, scheduled, and completed inspections through the Seattle Services Portal.

Many inspections are automatically scheduled and are not requested, such as Interim, Final or Acceptance inspections. An Initial inspection is automatically scheduled but the scheduled date is updated when a Job Start Notification is submitted.

Some inspections are not scheduled automatically and are available for request once the Initial Inspection for your permit is completed. These inspections are available for request for Construction, Heavy Crane, Maintenance, Minor Utility, Street Improvement, and Utility Major permits. Use the following to help you decide what type of inspection to request. Not all inspection types are available, it depends on your permit.

  • Curb Ramp Inspection – to confirm new curb ramps meet ADA requirements.
  • Mark Out Inspection – to establish layout of restoration dimensions.
  • Restoration Inspection – to ensure restoration complies with City standards and codes.
  • Site Inspection – to request an inspection prior to your next scheduled inspection.

Except for Mark Out, each of these inspections can be requested more than once on a permit. Please refer to the Street Use Inspections web page for more details.

This article explains how to request or reschedule an inspection. If you want to submit a job start notification, refer to How to Submit a Job Start Notification.

TIP: To view a summary of your inspections, please refer to How Can I See a Summary of My Scheduled and Completed Street Use Inspections.

How to Request an Inspection:

  1. Login to the Seattle Services Portal. (Optional)

    TIP: You do not need to be logged in to request or reschedule an inspection. 

  2. Find the record that needs an inspection. 
    • If you know your record number, click on Search All Records on the Seattle Services Portal homepage and search for your record on the page that displays.
    • Or, if you are logged in, click on My Records to see a list of your records.
      Launch page for Seattle Services Portal, the My Records tab is highlighted in orange. Below the Find Existing search function is shown, with the Search all Records button highlighted.
  3. Open the record by clicking on the record number.
  4. From the open record, under Record Info, click on Inspections. This section shows you Pending and Scheduled inspections as well as Completed inspections. Most pending inspections are available for request.
    An example of the tabs on a record, the Inspections tab is highlighted.
  5. Click Actions next to the type of inspection you want to request.
    In the Inspections tab two TBD inspections are listed as pending. To their right a dropdown menu labeled Actions is highlighted, the two options below it are View Details and Schedule, also highlighted.
  6. Select Schedule. If Schedule is not an option, this inspection is not available to schedule via the Seattle Services Portal. Contact your inspector if you have questions.

    TIP: Once Scheduled, you may Reschedule inspections through this same drop-down up to one full business day before the current schedule date. For example, if your inspection is scheduled for a Thursday, you may reschedule up to midnight on Tuesday to allow one full business day. Click Reschedule in this same drop-down. Refer to section How to Reschedule an Inspection for detailed steps.
    If you do not see a Reschedule option, then this inspection is not available to reschedule via the Seattle Services Portal. Contact your inspector with questions.

  7. Select an available Date on the calendar (indicated by a blue square).

    TIP: The date must be between the earliest Use start date and the permit expiration date.

    TIP: Inspections may only be requested 30 days in advance. To request an inspection after the last available blue date on the calendar, please return later to submit your request.

  8. Click the radio button next to Confirm Date.
  9. Click Continue.
    An example of the Schedule/Request an Inspection calendar booking system. October through December are shown, with blue marking dates Inspections are available. Below Confirm Date is checked and highlighted in orange. The blue Continue button is also highlighted below.
  10. Confirm the Onsite Contact. If the Onsite Contact for this inspection is correct, click Continue. If the Onsite Contact is somebody else:
    1. Click Change Contact.
    2. Select another contact on your permit.
    3. Or, click the radio button next to Name a different person and enter the First Name, Last Name, and Phone Number for the Onsite Contact.
    4. Click Submit.
    5. Click Continue.
      The Schedule/Request an Inspection popup is displayed, blue hyperlinked text says Change Contact. Below is a dropdown menu labeled Select a contact from your permit. A name and a phone number is highlighted. Space to add a new person with name and phone number is below, also highlighted. The Submit and Continue buttons are both highlighted at the bottom left of the page.
  11. Confirm the information provided. To correct information, click Back to get to the section that requires correcting.
  12. Optionally, click Include Additional Notes to provide Optional Comments for your inspector.
  13. Click Finish to submit your request.
    A snap of a scheduled inspection request with information on the inspection. Blue hyperlinked text says Include Additional Notes, below that Optional Comments for your Inspector is above a box to fill in comments. Below and to the left is a blue Finish button highlighted.
  14. You are returned to the Inspections section of your record. Your requested inspection is now Scheduled, and an inspector is assigned.

    TIP: If you have more than five Pending and Scheduled inspections, scroll to the next page to see all your inspections.

    An alert with the information of a scheduled site inspection and inspector name.

 

How to Reschedule an Inspection:

  1. Follow steps 1 through 4 in section How to Schedule an Inspection to open your record to the Inspections tab.
  2. Locate the inspection you want to reschedule.
  3. Click Actions next to the inspection you want to reschedule.
  4. Select Reschedule from the drop-down.
    A page with the information of a scheduled site inspection and inspector name. To the right of the information blue hyperlinked text says Actions, and the dropdown menu shows the options View Details and Reschedule, highlighted in orange.
  5. Select an available Date on the calendar (indicated by a blue square).

    TIP: The date must be between the earliest Use start date and the permit expiration date.

    TIP: Inspections may only be rescheduled up to 30 days in the future. You may reschedule an inspection multiple times if needed.

  6. Click the radio button next to Confirm Date.
  7. Click Continue.
    An example of the Schedule/Request an Inspection calendar booking system. October through December are shown, with blue marking dates Inspections are available. Below Confirm Date is checked and highlighted in orange. The blue Continue button is also highlighted below.
  8. Confirm the Onsite Contact. If the Onsite Contact for this inspection is correct, click Continue. If the Onsite Contact is somebody else:
    1. Click Change Contact.
    2. Select another contact on your permit.
    3. Or, click the radio button next to Name a different person and enter the First Name, Last Name, and Phone Number for the Onsite Contact.
    4. Click Submit.
    5. Click Continue.
      The Schedule/Request an Inspection popup is displayed, blue hyperlinked text says Change Contact. Below is a dropdown menu labeled Select a contact from your permit. A name and a phone number is highlighted. Space to add a new person with name and phone number is below, also highlighted. The Submit and Continue buttons are both highlighted at the bottom left of the page.
  9. Confirm the information provided. To correct information, click Back to get to the section that requires correcting.
  10. Optionally, click Include Additional Notes to provide Optional Comments for your inspector.
  11. Click Finish to submit your request.
    A snap of a scheduled inspection request with information on the inspection. Blue hyperlinked text says Include Additional Notes, below that Optional Comments for your Inspector is above a box to fill in comments. Below and to the left is a blue Finish button highlighted.
  12. You are returned to the Inspections section of your record. Your inspection is now Rescheduled, and an inspector is assigned.

    TIP: If you have more than five Pending and Scheduled inspections, scroll to the next page to see all your inspections.

    Information on a scheduled inspection and name of the inspector is shown. To the right is the Actions dropdown menu.

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