If a WAC is not approved and system improvements are required, you have the option to appeal that decision through the Determination Review process. The request is addressed through an Amendment – WAC Determination record in the Seattle Services Portal. There are two possible occurrences of a WAC Determination record; WAC Manager Determination record and WAC Director Determination record. If the Manager Determination request results in an "Upheld" status, you may then apply for a WAC Director Determination.
Steps to Request a WAC Manager Determination Request
- Login to the Seattle Services Portal.
- Select My Records.
- Find the Record Number that you want to submit for an appeal and click on Make Changes.
- You will be taken to the WAC Manager Determination record.
- The Address page will be presented and display the address of the WAC record.
- Click Continue Application.
- The Contact page presents:
- The Owner from the WAC record will be copied over from the original WAC record.
- The Applicant of the Determination may be different than the WAC record. Pick one of the following:
Select From Account: Choose from a list of contact associated with your account,
Add New: Create a new contact not in the system, or
Look Up: Find an existing contact.
- Complete the Application Information.
- Select the Customer Acknowledgment options and click Continue Application.
Upload Documents
- Add attachments by clicking the Select button.
- Click Select to browse for files to upload.
- Select the document from your files and click Open (file name will be listed after it is selected).
- Click Done.
- Repeat steps 12-15 for each required document needed.
- Select the Type from the list of Types in the drop-down.
- Add a Description of the document, if needed.
- Repeat this step for each required document.
- Once you have named each document, click Save.
- Once you have uploaded each required type of document, click Continue Application.
Complete your Submission
- Verify all your information is correct in the Review step and click Continue Application.
- When your intake application is successful, you'll see the Thank You screen.
- DSO staff will contact you via email to confirm the date which your project will be reviewed or to let you know if more information is needed.
Steps to Request a WAC Director Determination Request
- Login to the Seattle Service Portal.
- Select My Records.
- Find the WAC Manager Determination Record Number that you want to submit for an appeal and click on Make Changes.
- You will be taken to the WAC Director Determination record.
- The Address page will be presented and display the address of the WAC record.
- Click Continue Application.
- The Contact page presents:
- The Owner from the WAC record will be copied over from the original WAC record.
- The Applicant of the Determination may be different than the WAC record. Pick one of the following:
Select From Account: Choose from a list of contact associated with your account,
Add New: Create a new contact not in the system, or
Look Up: Find an existing contact.
- Complete the Application Information.
- Select the Customer Acknowledgment options and click Continue Application.
Upload Documents
- Attach documents. Add attachments by clicking the Select button.
- Click Select to browse for files to upload.
- Select the document from your files and click Open (file name will be listed after it is selected).
- Click Done.
- Repeat steps 12-15 for each required document needed.
- Select the Type from the list of Types in the drop-down.
- Add a Description of the document, if needed.
- Repeat this step for each required document.
- Once you have named each document, click Save.
- Once you have uploaded each required type of document, click Continue Application.
Complete your Submission
- Verify all your information looks correct in the Review step and click Continue Application.
- When your intake application is successful, you'll see the Thank You screen.
- Wait for DSO to contact you (usually by email) to let you know if more information is needed.