How to Find the Status of a Record

All records, such as permits, complaints, and licenses, have an associated status. This article explains how to find your record status and how to search for the status of a record that isn’t yours.

Find Your Record Status

1. Login to your Seattle Services Portal account
2. Click on My Records
3. Find your record number and look to the right for the Status column
   
   
4. For more detail, click on the Record Number
5. Under Record Info, click on Status
   
   
• Each item in the drop-down under status is a step in the application process
• Green check marks indicate that step is complete
• Hour glass icons indicate that step is in process; more than one step can be in process at a time
6. Click on each Black Arrow to expand that section to see more detail
   
• Tasks that have been automatically advanced will say they are assigned to TBD and marked by Accela Admin
• When tasks are assigned to TBD they are still being reviewed, except for statuses that require customer action (Additional Information Requested, Corrections Required, and Waiting for Payment)
• Reviews shows all possible reviews
• Your project may need some, all, or even none of those reviews
• Green check marks indicate that review is complete
• Hour glass icons indicate the step is in process
• An orange asterisk indicates more information is required
• The review cycle indicates whether the application has received requested corrections for review
• Complaint Intake shows all possible initial investigations; green check marks indicate the initial investigation that was relevant to that record

Find Status of a Record That is Not Yours

Some record details can only be seen by the original applicant, for privacy purposes. Examples include Short Term Rentals and Building Tuneups.

1. Go to the Seattle Services Portal Home page
2. Enter the Record Number in the Search All Records box
3. On the record detail page, find the Record Status line just under the Record Number
   
   
4. For more detail, click on Status under the Record Info heading
   
• Each item in the drop-down under status is a step in the application process
• Green check marks indicate that step is complete
• Hour glass icons indicate that step is in process; more than one step can be in process at a time
5. Click on each Black Arrow to expand that section to see more detail
   
• Tasks that have been automatically advanced will say they are assigned to TBD and marked by Accela Admin
• When tasks are assigned to TBD they are still being reviewed, except for statuses that require customer action (Additional Information Requested, Corrections Required, and Waiting for Payment)
• Reviews shows all possible reviews
• Your project may need some, all, or even none of those reviews
• Green check marks indicate that review is complete
• Hour glass icons indicate the step is in process
• An orange asterisk indicates more information is required
• The review cycle indicates whether the application has received requested corrections for review