How Do I Request a Contact Change for My Street Use Permit?

Instructions for Requesting a Contact Change for Your Street Use Permit

Follow these steps to request a person or company (contact) change on your Street Use application or permit (record) using the Street Use Change Existing Contact Form. This form is needed when you are changing existing contacts already on your record or want to add a contact. The form is uploaded directly to the parent record where the contacts need changed. The change affects all amendments and extensions.

Table of Contents

• What You'll Need to Fill Out the Form
• What You Need to Know About Different Types of Contact Change Requests
• Complete the Street Use Change Existing Contact Form
• Upload Your Change Request Form

What You'll Need to Fill Out the Form

You will need the following information to complete the form:

• The record number
• The project address on the application or permit
• Current contact's name, address, phone, and email address for each contact you want replaced
• New contact's name, address, phone, and email address for each contact you want to add

What You Need to Know About Different Types of Contact Change Requests

• To add an additional contact when there is only one contact connected to their Seattle Services Portal account, please submit an Enable Access Amendment. 
  • The contact is added automatically and receives immediate access to your application or permit. 
  • There are no fees for this amendment. 
  • You may not use Enable Access to change existing contacts, ONLY to add additional contacts. 
  • You must be logged in to a Seattle Services Portal account that is connected to or delegated access from a contact already on the permit.
  • Refer to How Do I Give Someone Access to My Record.
• Use the Change Existing Contact Form described in this article for the following free contact change requests:
  • Add a contact to a record when that contact does not have a Seattle Services Portal account.
  • Add a contact to a record when that contact has more than one contact connected to their Seattle Services Portal account.
  • Replace a contact on a record. For roles like Applicant, Owner, Financially Responsible Party, or Onsite Contact, we can only replace the contact not simply remove it.

Step-by-Step Guide

Complete the Street Use Change Existing Contact Form

The first step before submitting your change request is to fill out the Change Existing Contact Form. 

Step 1: Open the Form

1. Open the Change Existing Contact Form.

Step 2: Provide Permit and Change Request Information

1. Enter your Street Use Permit Number (only one permit # per form).
2. Enter your Project Address.
3. Select the contacts that are changing:
   • Applicant
   • Financially Responsible Party
   • Owner
   • On-Site Contact
   • Additional Contact
   • All Contacts

Step 3: Provide Existing and New Contact Information

1. For each existing contact to be removed, fill out the existing contact's name or company, address, phone, and email address in the Existing...Information section for the role where the contact is changing.

2. For each new contact to add or replace an existing contact, fill out the new contact's first and last name or company, address, phone, and email address in the New...Information section of the role where the contact is being added or replaced.

   Tip: New contacts should already have a Seattle Services Portal account, or they will be unable to access the permit. If no account, refer to How to Create a New Account for steps to create an account.

   Tip: Billing responsibility changes to the Financially Responsible Party (FRP) take effect in the permit record as soon as the FRP is updated on your permit. All billed fees and charges for the current and future months will be billed to the new FRP at the beginning of the following month.

Step 4: Sign the Form

1. The person requesting the change signs and dates the form in the Signature of Requestor section.
   • The form should be signed by the current Owner or Financially Responsible Party who is requesting the change. 
   • If this is not possible, then another current contact on the permit may sign the form.
2. If the Owner or Financially Responsible Party are changing, the new Owner or Financially Responsible Party must accept the Terms and Conditions by signing and dating the form in the Signature of New Owner or Financially Responsible Party section.

Step 5: Download and Save the Form

1. Once all sections are complete, download the form.
   1. Click the download button.
   2. Select the With your changes option.
2. Save the form as a PDF file. Steps may vary by browser.
   1. Optionally update the File name. 
      • The system has a character limit for file names, so if the name is too long, you may get an error message when you upload it. 
      • Do not include any special characters in the file name.
   2. Confirm the Save as type is *.pdf.
   3. Click Save.

Upload the Change Request Form

When you are ready to upload your Change Existing Contact Form, follow the steps below.

Step 1: Log In or Register

1. Go to the Seattle Services Portal.

2. Log in:

   • If you already have an account, log in with your credentials.
   • If you don’t have an account, register your existing contact that is on the permit for a new account before proceeding.

   IMPORTANT: Your portal account must be conntected to a contact on the permit or have been delegated permissions from a contact on the record to upload documents.

Step 2: Open Your Record

1. On the My Records page, locate your Permit record in the list.

   Note: For changes to records like revisions, extensions, date changes, and invoices, select their parent record and upload the form to their parent record.

2. Click the blue linked Record Number of your permit to open it. Note that you do NOT need to click Make Changes.

Step 3: Upload the Form

1. Under Record Info, click on the Attachments tab.
2. Click Select at the bottom left of the page. 
3. Click Select on the popup that opens.
4. Browse to your document, click on the file name to select the file, and click Open. 
5. Once the blue bar shows 100%, click Done.

6. Select a Document Type of Change Existing Contact Form.

   IMPORTANT: It is important to select a Document Type of Change Existing Contact Form so the system knows how to route your contact change request to a team that can help. If you choose a different document type, the document will upload, but no action will be taken.

7. Optionally, enter a Description.
8. Click Save.

Step 4: Form Uploaded

Congratulations! Your form has been uploaded.

• Your Change Existing Contact Form is now listed under Attachments at the end of the list.
• The team that will help you is notified of your contact change request and will work with you on implementing the change.

Need Help?

Visit the Seattle Services Portal Help Center, email [e-mail], or call [phone].