How Do I Give Someone Access to My Record?

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Instructions for Giving Someone Access to Your Record

Follow these steps to give an additional person access to your record, such as an application, permit, or invoice, using the Seattle Services Portal. To make the change, use the Street Use Enable Access amendment. The person you are adding must have an existing Seattle Services Portal account.

This amendment is useful when an additional person, who is not currently a record contact, needs access to an application or permit to:

• Respond to corrections
• Submit an amendment such as to extend or revise the permit
• Upload or view documents

What You'll Need to Add Someone

Before you begin, you must know the email address associated with the Seattle Services Portal account of the person you want to add.

What You'll Need to Know about Giving Someone Access to Your Records

Options for Giving Someone Access to Your Records

There are different options available for giving someone access to your records depending on how many records you want them to have access to and what level of access you want them to have.

• If you only want to give someone access to a single record and:
  • They only have one contact on their account, use the Enable Access Amendment.
  • They have more than one contact on their account, upload a Change Existing Contact Form. See help article How Do I Request a Contact Change for My Street Use Permit.
• If you want to give someone access to more than one record or define their access, consider using delegation.
  • Delegation allows you to manage the level of access someone has as they join or leave the company or change roles.
  • You can add, change, or revoke permissions.
  • Whoever you are delegating to must have their own Seattle Services Portal account.
  • When they log in to their own account, all the records they were delegated access to display in their My Records list.
  • When submitting applications, they can choose to use the contacts connected to their own account or the account they were delegated from.
  • For information on delegation, please refer to help articles in the Managing Your Account Overview folder paying particular attention to the ones on:
    • Adding a delegate
    • Accepting delegation
    • Managing delegate permissions
• If you want to change one of the required contacts – the Applicant, Owner, Financially Responsible Party, or Onsite Contact, upload a Change Existing Contact Form. See help article How Do I Request a Contact Change for My Street Use Permit.

General Information

• When the Enable Access amendment is submitted, the person:
  • Is automatically added as a contact to the record.
  • Has immediate access to the record.
• There are no fees or required documents for this amendment.

Step-by-Step Guide

Step 1: Log in or Register

1. Go to the Seattle Services Portal.
2. Log in:
   • If you already have an account, log in with your credentials.
   • If you don’t have an account, register your existing contact for a new account before proceeding.

Step 2: Start Your Request to Give Someone Access

1. On the My Records page, locate your record in the list.

2. In the Action column associated with your record, click Make Changes. 

   Tip: If you do not see a Make Changes Action then you are not authorized to make changes for this permit.

3. On the Select an Amendment Type page, click Street Use Enable Access.

Step 3: Review Your Project Location

1. On the Project Address page, verify you are requesting a change at the correct address.

2. Click Continue to proceed.

   Tip: If this is not the correct record, click Home or My Records in the top menu bar. When the browser prompt asks if you want to leave the page, click Leave.

Step 4: Review Your Project Information

1. On the Project Information page.verify that you are requesting a change to the correct project.

2. Click Continue to proceed.

   Tip: If this is not the correct record, click Home or My Records in the top menu bar. When the browser prompt asks if you want to leave the page, click Leave.

Step 5: Provide the Person You Want to Add

1. On the Contacts page, scroll down to the Enable Access for Additional Contact section and fill in:
   • Seattle Services Portal Account Email Address: Enter the email address of the contact you want to add.
     • This email address must be the one associated with their Seattle Services Portal account.
     • If the email address is not recognized, you will receive an error message.
     • If the email address is valid for a Seattle Services portal account, the contact's name, email, and phone auto-populate with the contact details associated with the email address you entered.
   • Do you want this contact to receive emails regarding this permit: Select Yes or No.
     • If you select Yes, the contact will receive all standard notifications, such as when corrections are required, or the permit is issued.
     • If you select No, the contact still has access to make changes but will not receive emails.
2. Click Continue to proceed.

Step 6: Review and Submit

1. On the Review page:
   • Verify that all the information is correct.

   • To change the contact you are adding, click Edit in the Contacts section.

     Note: Project Address, Project Information, and Current Permit Contacts are not editable.

2. Scroll to the bottom. Agree to the certification statement by checking the box.
3. Click Continue to add the contact to the record.

Step 7: Confirmation Displays

On the Thank You page, a message displays confirming that your amendment is submitted.

• Your record number format has the parent record number +ACC00n.
  • For example, SUCONST0000000-ACC001.
  • The "1" indicates that this is the first Enable Access Amendment for this record.
• This amendment record now displays on your My Records list with a Closed status.
• The added contact now has access.
• An email is sent to the contact that was added to the record letting them know they have access.

Congratulations! You have completed adding someone to your record.

Need Help?

Visit the Seattle Services Portal help center, email [e-mail], or call [phone].