How Do I Submit a Street Use Fee Dispute Request?

Instructions for Submitting a Street Use Fee Dispute Request

Street Use fees and charges may be generated from multiple sources. Customers may dispute a fee or charge or request additional information about a specific fee. This article explains how to:

• Complete the Dispute Request Form
• Upload the Dispute Request Form
• Track the Status of Your Request

What You Need to Know About Submitting a Request

• The person submitting the dispute must be listed as a contact on the record or be employed by a company that is a contact on the record.
• The steps in this article apply only to Street Use fees.

Step-by-Step Guide

Complete the Dispute Request Form

Before submitting a dispute request, you must first complete the Dispute Request Form. Have a copy of your invoice available, as it contains information needed to complete the form.

• To locate your invoice, see the help article How to Find and Pay Your Current Street Use Invoice.
• Complete a separate form for each permit number for which you have a question or are disputing fees.

Step 1: Open and Date the Form

1. Open the Dispute Request Form.
2. Enter today’s date in the Submittal Request Date field.

Step 2: Select the Request Type

Under Request Type, check all boxes that apply:

• Dispute: Select this option if you are disputing a fee or charge.
• Fee/Charge Inquiry: Select this option if you have a question about a fee or charge.

Step 3: Enter Request Details

Under Request Details, complete all required fields. 

• Permit Number: Enter the permit number associated with the fee(s) or charge(s) in question (for example, SUCONST0000000).
  • Only one permit number is allowed per form.
• Permit Address: Enter the project’s street address (for example, 700 5th Ave).
• Requestor Email: Enter the email address of the person submitting the request.
• Requestor: Enter the name of the individual submitting the inquiry or dispute.
  • This person must be a contact on the permit or employed by a company listed as a contact.
• Company or Agency Name:
  • If the permit contact is a company or agency, enter its name.
  • If the permit contact is an individual, enter “N/A.”
  • The company or agency must be listed as a contact on the permit.
• Mailing Address: Enter the requestor’s mailing address.

Step 4: Describe the Fee(s) or Charge(s)

Under Request Description Details, identify each fee or charge you are questioning or disputing.

• Enter one fee or charge per row.
• A maximum of five entries per form is allowed.
  • For additional inquiries or disputes on the same record, submit an additional form.

For each entry, complete the following fields:

• Date: Enter the Service Date shown in the Notes column of your invoice.
  • If no Service Date is listed, use the date associated with the fee.
• Amount: Enter the total dollar amount charged.
• Type of Charge: Enter the charge type (for example: Use Fee, Modification Fee, Issuance Fee, Renewal Fee, Occupational Fee, Review Charge, or Inspection Charge).
• Inquiry/Dispute Reason: Describe your question or dispute and include the amount being disputed. If disputing, clearly state the reason.

Step 5: Enter Invoice Details

Under Invoice Details, enter the related Street Use invoice number (SUINV) in the Invoice Number field, if available.

Step 6: Save the Form

Save the completed form as a PDF using the following naming convention:

<Permit Number> – Dispute Request Form
Example: SUCONST0000000 – Dispute Request Form

(Steps to save as a PDF may vary by browser.)

Upload the Dispute Request Form

Once your Street Use Fee Dispute Request form is complete, follow the steps below to upload it.

Step 1: Log in or Register

1. Go to the Seattle Services Portal.
2. Log in:
   • If you already have an account, log in with your credentials.
   • If you don’t have an account, register your existing contact for a new account before proceeding.

Step 2: Open Your Record

1. On the My Records page, locate your permit number.
2. Click the blue linked Record Number (for example, SUCONST0000000) to open the permit.
   • You do not need to click Make Changes.
   • The Dispute Request Form must be uploaded to the Permit record on which the fee was incurred, not to the Invoice (SUINV) record.

Step 3: Open the Attachments Tab

1. Under Record Info, click the Attachments tab.
   • If you do not see the Attachments tab, confirm that you are on the Permit record.
   • Invoice (SUINV) records do not include this tab.

Step 4: Upload the Form

1. Click Select in the lower-left corner of the Attachments section.
2. In the File Upload window, click Select again.
3. Browse to your completed Dispute Request Form, select the file, and click Open.
   • The system has a character limit for file names.
   • Do not use special characters in the file name.
4. Click Done.

Step 5: Complete Attachment Details

1. Select Dispute Request Form as the Document Type.
   • Selecting Dispute Request Form ensures your request is routed to the appropriate team.
   • If a different document type is selected, the file will upload, but no action will be taken.
2. Enter a Description (optional).
3. Click Save.

Step 6: Confirm Submission

Your Dispute Request Form will now appear at the end of the list under Attachments.

Once submitted, the appropriate team is notified and will work with you to resolve the dispute.

Track the Status of Your Request

To check the status:

1. Go to the Seattle Services Portal.
2. Open your permit record using your preferred method.
3. Click the Status tab on the permit record.
4. Click the arrow next to SDOT Fee Dispute to expand the section and view additional details.

Need Help?

Visit the Seattle Services Portal Help Center, email [e-mail], or call [phone].